Frequently Asked Questions
Everything you need to know about our premium insulated drinkware and service.
How long do Cold Cups keep my drinks chilled?
Our double-walled vacuum insulation technology is designed to keep beverages ice-cold for up to 24 hours and hot for up to 12 hours, regardless of the external temperature.
Are your products dishwasher safe?
While many of our cups are top-rack dishwasher safe, we recommend hand washing with warm, soapy water to preserve the powder-coated finish and vacuum seal integrity for the long term.
Do you offer international shipping?
Yes, we ship our products worldwide. Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused item in its original packaging for a full refund or exchange.
Are Cold Cups BPA-free?
Absolutely. All our products are made from high-quality, food-grade 18/8 stainless steel and are 100% BPA-free and non-toxic to ensure a safe drinking experience.
Can I use these cups for carbonated beverages?
Yes, our airtight lids are designed to handle carbonation; however, we recommend not overfilling the cup to prevent pressure buildup and potential splashing when opening.