Returns & Exchanges

At Cold Cups, we want you to be completely satisfied with your home hydration essentials. If your order isn't a perfect fit for your lifestyle, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Place the unused cups in their original protective packaging and include all accessories to ensure a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.